01 / BEFORE YOU BUY
Find your fit
Tell us your budget, preferred features and how you plan to use your device. We can help you narrow down the options.
MOBIX SUPPORT / HERE TO HELP
Real people.
Ready to help.
Choosing a device, checking an order or asking about after-sales care? Start here and connect with the MOBIX team.
HOW CAN WE HELP?
A clearer next step.
02 / YOUR PURCHASE
Orders & delivery
Have your order number ready. Contact us to confirm availability, collection, delivery arrangements or an order update.
03 / AFTER YOU BUY
Warranty & care
Share the model, purchase details and the issue you are experiencing. The team can confirm the applicable warranty and support options.
GOOD TO KNOW
Your questions.
Clear answers.
Where can I find MOBIX?
Shop F98, First Floor, Jamia Mall, CBD, Nairobi, Kenya. Call 0717 873 797 or 0796 184 063, or email info@mobix.co.ke to coordinate your visit.
How do I check a product or its price?
Browse the shop for current listings. For a particular storage option, colour or availability, contact the team before making your purchase.
Can you help me choose a device?
Yes. Tell us what you need for work, study, photography, gaming or everyday use, together with your preferred budget.
How do I ask about delivery or payment?
Contact MOBIX with the product and your location. Confirm delivery arrangements, charges and available payment options with the team.
How do I request after-sales support?
Keep your proof of purchase and device details available. Contact the team to discuss the issue and the support terms that apply to your purchase.
Where can I view my account?
Use My account to access the store account area. For assistance with an existing order, contact the team with your order reference.
